Customer Service [United Kingdom]


 

About the Customer Sdvisor role

Working in a fast-paced, ever-changing environment, the Customer Service team resolve customer queries. The team are also empowered to handle, identify and prevent future complaints, using a range of techniques to ensure we are consistently treating customers in a fair and reasonable manner.

What you’ll be doing:

  • Taking responsibility for resolving queries either by phone or e-mail
  • Develop and deliver timely, accurate and effective responses using the appropriate communication medium (written or verbal)
  • Resolving complaints to an amicable outcome, considering any level of redress for distress and inconvenience
  • Be flexible and professional under pressure, with strong interpersonal skills and a focus on succeeding in a challenging environment
  • Support root cause analysis activity to identify complaint trends and contribute to mitigating the reputational and financial risk of complaints through timely and accurate recording of case information

About you:

  • The ability to deliver first-customer service to ensure successful resolution through problem solving
  • Be happy working ‘in the grey’- determining what is right and being prepared to stand by your decisions
  • Excellent communication skills – to be able to communicate both verbally and in writing in a clear and effective manner.
  • Planning and organisational skills: ability to work by themselves to resolve individual complaints, and be a participating and supportive team player.

Our nice to haves:

  • Skilled in IT/technology

Diversity and flexible working

We care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned during COVID that working life doesn’t always have to be in the office, and when it’s safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.

Job Type: Part-time
Part-time hours: 7 per week

Salary: £900.00-£975.00 per month

Benefits:

  • Flexitime

Schedule:

  • Flexitime

Work Location: Remote

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