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Chat Specialist
- 00106598
Job title: Chat Specialist
Location: Preston
We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
Salary: £22,000 (a salary uplift will be received on completion of relevant training)
What you’ll be doing:
- Multi-tasking by operating multiple web chats simultaneously without compromising on quality
- Developing strong relationships with colleagues across People Services and work together to continuously improve the customer experience
- Identifying opportunities to improve processes which generate volumes
- Owning issues to ensure the customer remains satisfied and we deliver a positive experience
- Providing support answering our email queries and telephone calls where required
Your skills and experiences:
Essential:
- You must be experienced in web chat/live chat and able to type a minimum of 50 words per minute with excellent spelling and grammar (assessment will be completed to assess)
- Ability to multi task managing up to 3 chats simultaneously without compromising on quality
- Positive mind-set and an ability to problem solve
- Ability to build a rapport with individuals via chat
- Quick learner and able to retain knowledge
- Strive for quality and delivering your personal best, every day
- Competent in system applications including excel
Benefits:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.
The Employee Service Centre team
As an Inbound Chat Specialist in our Employee Service Centre, you will help resolve employee/customer queries efficiently and most importantly, effectively, whilst creating a positive employee experience. The Employee Service Centre supports BAE Systems employees across the UK.
This role will provide you with the opportunity to join a busy dynamic team and grow your customer service skills whilst working hybrid between hub and home.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.”
Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.
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