We are looking for a Call Center Representative to join our team. The successful candidate will be responsible for providing excellent customer service, answering incoming calls, and responding to customer inquiries. The ideal candidate should have excellent communication skills, be able to multi-task, and have a strong attention to detail. The successful candidate will also be able to handle difficult customer situations with professionalism and empathy.
Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide feedback on the efficiency of the customer service process.
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Job Type: Full-time
Salary: £24,438.00-£26,275.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
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